returns & exchanges

Exchange policy

If you are not happy with your product we are happy to exchange items within 30 days of purchase for full refund, store credit or item change. Please ensure items show no signs of use. 

All customers returning goods will be responsible for the associated delivery costs. Please ensure a tracked and signed for courier service is used so the goods are returned safely to us for your refund to be processed. We cannot be held liable for any products lost or damaged during transit.


Refunds will be paid out to through the same method you made your original payment for that product. This will be processed within 14 days of receiving the returned product from you.

If you wish to contact us with any questions regarding our returns policy, or to report damaged or faulty products you have received, please send an email to

How to complete an exchange

All exchanges sent back to Good Joan must be accompanied with a receipt or original packing slip and an exchange form. Please contact Customer Service to request the exchange form, your Return Authorisation number, and have your proof of payment handy. 

What if something in the order broke during shipping? 

Any breakage in shipment must be reported to Good Joan within 5 days of receiving the shipment. Please email with your transaction number or packing slip number and a photo of the breakage. A photo is necessary to reship your product.